Santascoal.com is a division of Gibson Edgar Enterprises LLC, a Cincinnati area company. Cofounders of G.E.E. LLC are Chuck Gibson and Rob Edgar longtime friends and Cincinnati residents. Reach us at: 513-382-5603 SantasCoal.com P.O.Box 361 Maineville, OH 45039 Return Policy: Santa's Coal is a seasonal gift, and we cannot accept returns. In the event that your items are damaged, please email sales@santascoal.com and we will take care of you. info@santascoal.com